Frequently Asked Questions (FAQ)

What types of questions are best for audio responses?

We've found that open-ended questions generally yield great audio responses. For example, "How does this slogan make you feel?" Questions with non-trivial answers are also great candidates for audio surveys. Listening to the respondent pause and sort through their thoughts can be very revealing.

How long should my survey be?

Survey length can vary depending on subject, but typical responses vary from 10 seconds to 2 minutes in length. We recommend surveys with less than 10 questions.

Can Phonic find people to answer my survey?

Yes! Click here for more information on Phonic's Recruit. Phonic also integrates with existing Panel providers such as Amazon Mechanical Turk and Prolific. Use the completion link in settings to insert an MTurk code or Prolific completion link to your survey.

Can I download the audio recordings once the survey is completed?

Premium and Business users can download all audio/video responses. Metadata is available in CSV format.

Can I track different groups of people or run an A/B test?

Yes! Using Conditions and Random Conditions, you can assign participants to groups or run a fully randomized A/B test. For more information on this, check out our survey logic documentation.

How soon after a response is collected will it be available in my dashboard?

All responses, transcripts, and analytics should appear within a few seconds of the respondent completing the survey.

What do I get with Premium?

Our Free trial is limited to 3 surveys with 10 questions each and 25 total survey responses. Premium users can create up to 10 surveys per month with unlimited questions, and 200 total survey responses per month. Premium users can also export their data to CSV, download raw audio/video files and access richer analytics.

If I cancel my Premium subscription will I still be able to download my results/media?

Downloading results is a Premium feature, so you will not be able to download your results after you downgrade to free. You will still be able to view your results, assuming you do not exceed the free tier limit (25 responses).

How is the total number of responses calculated?

The total number of responses corresponds to the number of sessions attempted. This means that the total you see includes both fully and partially completed sessions. This total will match the number of rows in your CSV data export. It's important to note that due to dropout, response #15 for question 5 might be a different response than response #15 for question 6!

What happens if I go over my monthly response limit?

If you are over your monthly limit, you can purchase additional credits to access your data. Additional response credits can be purchased through the Billing Portal in Settings, and response credits are equal to the number of respondents you require (i.e., 1 credit = 1 respondent).

How do I reset my password?

You can reset your password by clicking "Forgot Password" on the Phonic sign-in page.